Costs of shipping, returns and deliveries
1. Dispatch and Shipping
Orders are shipped after payment confirmation, except for some exceptional situations, for which the customer is always informed.
For Mainland Portugal it takes 2/3 business days, Islands (Madeira and Azores), European Union and rest of the world normally 5/7 business days.
All orders will be sent via Enviália (shipments to mainland Portugal and mainland Spain) or CTT registered mail (shipments to Madeira and Azores or Worldwide). Shipping costs are calculated automatically at the end of your purchase, according to the final weight of the items and its shipping address.
2. What are the delivery days and times?
Deliveries are made from ,onday to friday, between 9 am and 5 pm. Orders are not delivered on holidays, saturdays and sundays
3. Returns
All delivered items can be returned within a maximum of 15 days after receiving the order.
For the return to be accepted, the reason for the return must be communicated to us in writing, with your respective data to the following email: @mads.pt.
The return must be made with all its accessories, labels, instruction manuals and respective invoice.
Items used, washed, or damaged will not be accepted. Return costs will be paid by the customer/ consumer.
4. Refund
The refund, after validation of the reason for return, will be made up to 5 working days after receiving the product at our facilities.
The refund will always be made by bank transfer using the IBAN associated with the Customer Account. If you do not have the IBAN filled in the customer account.
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- Portugal
Continent – Shipping company Envialia – Up to 2kg 4.99€
– 2 to 5kg 6.30€
– 5 to 10kg 7.20€
Islands – Via CTT – Until 0.5kg 4.50€
– 0.5kg to 1kg 7.00€
– 1 to 2kg 8.00€
– 2 to 5kg 18.30€
– 5 to 10kg 20.00€
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- Spain
Shipping Envialia – Until 0.5kg 7.50€
– 0.5kg to 1kg 8.00€
– 1 to 2kg 9.00€
– 2 to 5kg 12.00€
– 5 to 10kg 14.00€
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- European Union
Via CTT – Until 0.5kg 15.00€
– 0.5kg to 1kg 19.00€
– 1 a 2kg 23.00€
– 2 to 5kg 40.00€
– more than 5kg – on request
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- Rest of the World – Subject to prior consultation
You can also choose to pick up your order at our show room, Complexo Empresarial de Frossos, Pav. 7 – Lugar da Goja, 4700-155 Braga. Choosing this method will not cost you anything.
