Disputes and Complaints
Information on Alternative Consumer Dispute Resolution (ver Lei n.º 144/2015 artigo 18º 2))
In the event of a dispute, the consumer may use an Alternative Consumer Dispute Resolution Entity:
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court).
Email: geral@ciab.pt
Telephone: 253 617 604
Address: Rua D. Afonso Henriques, 1, 4700-030 Braga, Portugal
More information in Consumer Portal: www.consumidor.pt
You can also use the Online Complaints Book:
The Complaints Book in electronic format is a measure of the "SIMPLEX + 2016" program and involves the Consumer Directorate-General and the regulatory authorities of the various sectors of activity.
To file a complaint click on the following link:
