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Disputes and Complaints
Information on Alternative Consumer Dispute Resolution (ver Lei n.º 144/2015 artigo 18º 2))

In the event of a dispute, the consumer may use an Alternative Consumer Dispute Resolution Entity:

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court).

Telephone: 253 617 604

Address: Rua D. Afonso Henriques, 1, 4700-030 Braga, Portugal

More information in Consumer Portal:

You can also use the Online Complaints Book:

The Complaints Book in electronic format is a measure of the "SIMPLEX + 2016" program and involves the Consumer Directorate-General and the regulatory authorities of the various sectors of activity.

To file a complaint click on the following link:

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